united airline case study quot man dragged quot

Hello there,

Please read the case ” it is one page” that explain what happened for a man who dragged off plain by United Airline last year.

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What I need is that in one page or less.

1- in your opinion, how could United Airlines correct this situation and manage their company reputation in order to gain their customers’ trust again?

2- please write three to five points of solutions without cost on the company, and must be from your opinion.

3- please provide three resources that helped you find these solutions. It could be from news, articles, blogs, whatever.

please see the attached

Thank you

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