Knowledge Questions

Activity 1: Knowledge Questions
Instructions to the students
This knowledge test will enable you to demonstrate your knowledge in understanding the importance of diversity in your workplace. You can research your answers using your workbook or browsing the Internet but your answers must be in your own words. Each of your responses must be answered as per the instructions for each question.

(working in a restaurant)

1.1. Give examples of diversity in your workplace! (Guide ? 5 bullet points)

1.2. Explain why organisations should research their existing diversity practices and other relevant information about diversity before they develop their own policies? (Guide ? 3 sentences)

1.3. Outline one potential benefit of diversity and explain how it could align with the organisation?s business objectives! (Guide ? provide one example and explain it in 3 sentences)

1.4. Identify the reasons for consulting with key stakeholders about the diversity policy! (Guide ? provide 3 examples)

1.5 Explain what is meant by productive diversity! (Guide ? 2 sentences)

1.6 True or False Quiz (Guide – tick [?] the relevant box)

Diverse workplace means having different racial groups working there

Diversity can improve morale

Diversity is always a hindrance

Staff are the only stakeholders to consider during the development of diversity policy

Physical differences are not examples of diversity

Activity 2: Group Discussions
Instructions to the students
In this activity you will be required to read the statements below, discuss each statement with your colleagues and write the outcomes of each discussion in the spaces provided. You can conduct group research activities using your workbook or use the Internet to assist you with the discussions but your answers must be in your own words. Each of your responses must be answered as per the instructions for each question.

1.6 In small groups discuss how businesses adapt their procedures in relations to the needs of diverse groups by quoting examples from your own workplace (Guide ? minimum of 3 examples)

1.7 Read the following statement:
?Diversity policies from similar organisations should be almost identical to the diversity policy for your organisation.? Discuss this statement with your colleagues and explain why you agree or disagree. (Guide ? 1 paragraph)

Activity 3: Case Study
Instructions to the students
Five female workers of Lebanese origin work at a chicken meat processing plant of the outskirts of Melbourne. The plant employs about 200 workers, the majority of them women from largely from non-English speaking background and most of them are married with small children. The five women workers find the posters and calendars that are displayed in the workplace sexually explicit and offensive but they are too embarrassed to complain about them.

Questions
In small groups discuss the case study above and list the outcomes of the discussion based on the following questions.

1.8 Identify the different types of diversity (Guide ? min 5 example)

1.9 Explain what special needs these different types might have. (Guide ? at least 2 needs of each type)

1.10 Discuss what platforms should be provided to the employees to express their different needs! (Guide ? 2 sentences)

Activity 4: Applied Learning Project
With the Applied Learning Project you will demonstrate that you have the skills, knowledge and understanding to develop and implement a diversity policy through the process of researching diversity, drafting policy, planning and then effecting its implementation.
Instructions to the student
A. Your organization is committed to creating and promoting a workplace environment that values and supports diversity. To support this goal and foster commitment from all team members, you have been given the responsibility of developing your organisation?s diversity policy and then ensuring its effective implementation.
This process will begin with detailed research to gain an understanding of the organisation?s current views and practices for diversity.

1.11 Review relevant internal information of your current or previous workplace that relates to diversity, including the following points! (Guide ? at least 3 sentences each point)

Organisation?s mission, vision and values

Strategic and operational plans

Demographic profile of existing team members

Assessment of existing culture

Any prior complaints and grievances

Existing human resource policies and procedures; e.g. recruitment and selection, performance management programs

Assessment task 2: Draft policy and plan for implementation
Developing and implementing an appropriate diversity policy is essential for every organisation. In this assessment task you will be demonstrating that you are able to:
Develop a draft diversity policy
Develop action plans for the policy
Collect feedback form the relevant key stakeholders on the draft policy and action plans
Determine relationships and links with other related policies
Understanding the relevant legislative requirements
Activity 1: Knowledge Questions
Instructions to the students
The knowledge test will enable you to demonstrate your understanding of recognising what customers require so you are able to meet their needs. You can research your answers using your workbook or the Internet but your answers must be in your own words. Each of your responses must be answered as per the instructions for each question.

2.1 Identify why the diversity policy should be first produced in draft form! (Guide – minimum 3 sentences)

2.2 Distinguish some of the skills needed to consult with the different stakeholders on the draft policy! (Guide ? minimum of 5 bullet points)

2.3 Explain why it is necessary to establish how the diversity policy links with other policies the organisation has! (Guide ? 2 sentences)

2.4 Outline 2 key reasons to revise the diversity policy! (Guide ? 2 sentences)

Activity 2: Group Discussions
Instructions to the students
In this activity you will be required to read the statements below and discuss it with your colleagues and record the outcomes of the discussions in the spaces provided. Each of your responses must be answered as indicated by the guide for each question.

2.5 ?Developing action plans is essential to the success of the diversity policy? Discuss this statement and explain why you agree or disagree! (Guide ? minimum 3 sentences)

2.6 ?Equality in the workplace is not about treating everyone the same but about treating everyone according to their needs.? Discuss this statement and explain why you agree or disagree! (Guide ? minimum 3 sentences)

Activity 3: Case study
Instructions to the students
Chris and Fiona work in an open plan office and regularly talk about episodes of ?Sex and the City?. Stephanie sits near them and usually gets up and leaves her desk when they have these conversations. She mentions to another colleague that she wishes they wouldn?t talk about such explicit material. Stephanie?s request turns into an office joke and several staff members start to invent explicit stories to recount when Stephanie is around
In small groups discuss the case study above and list the outcomes of the discussion based on the following questions.

2.7 What issues can you identify here? (Guide ? 2 sentences)

2.8 What is the impact of this for the workplace? (Guide ? 2 sentences)

2.9 Who has responsibility in these circumstances? (Guide ? 2 sentences)

2.10 How can this situation be resolved? (Guide ? 2 sentences)

2.11 How could this situation have been avoided? (Guide ? 2 sentences)

Activity 4: Applied Learning Project
With the Applied Learning Project you will demonstrate that you have the skills, knowledge and understanding to develop and implement a diversity policy through the process of researching diversity, drafting policy, planning and then effecting its implementation.
Instructions to the student
B. Your organization is committed to creating and promoting a workplace environment that values and supports diversity. To support this goal and foster commitment from all team members, you have been given the responsibility of developing your organisation?s diversity policy and then ensuring its effective implementation.
Researching the internal and external environment of the organisation helped you to broaden your knowledge and understanding of diversity in relation to your organisation. You can start now to draft the diversity policy and to develop plans for how it will implemented.

2.12 You need to develop a ?Diversity Policy? for your organisation using the Diversity Policy template below. (Guide ? you need to address every point and fill every section in the template. Your final report should be at least 2 pages in length.)

Assessment task 3: Implement diversity policy
Implementation is one of the most important steps in creating an effective diversity policy. In this assessment task you will be demonstrating that you are able to:
Understand on how to explain and interpret a diversity policy to key stakeholders
Use a range of communication channels to promote a diversity policy
Develop tools to measure the impact of policy implementation
Communicate with others in a clear, concise and courteous manner
Monitor business activities to ensure that diversity policy is implemented properly
Activity 1: Knowledge Questions
Instructions to the students
This knowledge test will enable you to demonstrate your understanding in providing excellent customer service. You can research your answers using your workbook or the Internet but your answers must be in your own words. Each of your responses must be answered as per the instructions for each question.
3.1 Detail one method that could be used to effectively explain and interpret the diversity policy to key stakeholders. (Guide ? 3 sentences)

3.2 Identify the different communication channels that could be used to promote the diversity policy throughout the organisation(Guide ? minimum 5 bullet points)

3.3. Explain why an organisation should consider the potential impacts that could result when the diversity policy is implemented. (Guide ? 3 sentences)

3.4 Give examples of indicators could be used to measure the impact of the diversity policy implementation (Guide- 3 bullet points)

3.5 When determining whether the diversity policy has been effectively implemented, what methods could be used to monitor staff performance? (Guide ? 3 bullet points)

Activity 2: Group Activity
In this activity you will be required to conduct group research activities using the Internet to assist you with the discussions but your answers must be in your own words. Each of your responses must be answered as per the instructions for each question.
3.6 In small groups, discuss the main principles behind the ?Equal Opportunity theory? (Guide ? at least 3 principles explained in 2 sentences each)

3.7 In small groups, research and summaries the main principles of Commonwealth Human Rights and Equal Opportunity Act 1986 (Guide ? at least 3 principles explained in 2 sentences each)

3.8 In small groups, research and summaries the main principles of Commonwealth Racial Discrimination Act 1975 (Guide ? at least 3 principles explained in 2 sentences each)

Activity 3: Case Study
Instructions to the students
In this activity you will be required to read the case study below, discuss each statement with your colleagues and document your outcomes in the spaces provided. You can conduct group research activities using your workbook or use the Internet to assist you but your answers must be in your own words. Each of your responses must be answered as indicated as per the instructions for each question.
A Community Building Society operates in Sydney. It has branches in suburbs with diverse ethnic populations including Greeks, Italians, Greeks, Lebanese, Vietnamese, Chinese and Filipinos. The HR manager has been asked to develop and implement a diversity management program.
Discussion questions
Read each question, discuss in small groups and record the outcomes in spaces provided.
3.9 Discuss and explain elements should be included in the program (Guide ? minimum 5 elements explained in 2 sentences each)

3.10 List the best communication channels should be used to promote the policy throughout the organisation (Guide ?3 points or sentences)

3.11 Discuss and explain the relationship between the program and the relevant anti-discrimination acts and regulations. (Guide ? minimum 3 points explained in 2 sentences each)

Activity 4: Applied Learning Project
With the Applied Learning Project you will demonstrate that you have the skills, knowledge and understanding to develop and implement a diversity policy through the process of researching diversity, drafting policy, planning and then effecting its implementation.
C. Your organization is committed to creating and promoting a workplace environment that values and supports diversity. To support this goal and foster commitment from all team members, you have been given the responsibility of developing your organisation?s diversity policy and then ensuring its effective implementation.
After developing a diversity policy, the next step is to implement the policy. This step is crucial as it will determine how well accepted the policy is.
3.12 Consider and explain the following points! (Guide ? at least 3 sentences each point))

Determine the communication channels you would use to promote the policy

List the intended and unintended impacts that could occur when the policy is implemented

Develop 3 indicators to measure the impact of the policy implementation

Explain the methods you will use to monitor how effectively the policy is implemented

Assessment task 4: Review diversity policy
It is important for all organisations to understand how the diversity policy was received by the key stakeholders, seek their feedback and improve the diversity policy continuously. In this assessment task you will be demonstrating that you are able to:
Gather and analyse information about diversity policy and its implementation
Consult with key stakeholders to provide feedback on the policy
Refine the policy considering the feedback collected and analised

Activity 1: Knowledge Questions
Instructions to the students
This knowledge test will enable you to demonstrate your understanding of the importance of customer feedback. You can research your answers using your workbook or the Internet but your answers must be in your own words. Each of your responses must be answered as indicated as per the instructions for each question.
4.1 List different methods how you could collect feedback from the different key stakeholders about the diversity policy. (Guide ? 5 bullet points)

4.2 Explain why any identified changes or refinements to the diversity policy should receive official approval. (Guide ? 3 sentences)

Activity 2: Group Activity
In this activity you will be required to read the statement below, discuss the statement with your colleagues.

4.3 ?Once the diversity policy is effectively implemented, no further action is required?.
Analyse this statement and explain why you agree or disagree. (Guide ? minimum 5 sentences)

Activity 3: Case Study
Instructions to the students
In this activity you will be required to read the case study below, discuss each statement with your colleagues and document your outcomes in the spaces provided. You can conduct group research activities using your workbook or use the Internet to assist you but your answers must be in your own words. Each of your responses must be answered as indicated as per the instructions for each question.
Campbell Pty Ltd is a small enterprise in Sydney CBD employing about 200 workers, most of them with a multicultural background. The organisation implemented a new diversity policy in 2012 and now it?s reviewing how successful it was. During the review, the following facts emerged:
The number of conflict between the employees increased because people often felt confused, threatened or even annoyed by individuals with views and backgrounds very different from their own.
The employees productivity decreased as they were lacking overall team spirit ? could not connect with others with different cultural believes and values.
Discussion questions
Read each question, discuss in small groups and record the outcomes in spaces provided.
4.4 Discuss what issues can be identified in the case study and how they would affect the organisations long term performance. (Guide ? minimum 3 issues explained in 2 sentences each)

4.5 Develop recommendation for changes to the organisations diversity policy (Guide ? 1 paragraph)

4.6 Discuss what key stakeholders you would consult with before you make changes to the diversity policy (Guide ? minimum 3 sentences)

Activity 4: Applied Learning Project
With the Applied Learning Project you will demonstrate that you have the skills, knowledge and understanding to develop and implement a diversity policy through the process of researching diversity, drafting policy, planning and then effecting its implementation.
D. Your organization is committed to creating and promoting a workplace environment that values and supports diversity. To support this goal and foster commitment from all team members, you have been given the responsibility of developing your organisation?s diversity policy and then ensuring its effective implementation.
Once the diversity policy has been successfully implemented, it needs to be reviewed and refined to ensure that it remains relevant to the needs of the organisation.
4.7 Analyse your organisation and review the following critical areas in relation to diversity! (Guide ? at least 3 sentences each point))

Are the employees are aware of, and committed to, workplace diversity principles?

Is there evidence that diversity principles are incorporated into every day work practices?

Have been any policy or legislation breaches?