Effective Organizational Control

QUESTION 1 [15 MARKS] In his article “Effective Organizational Control: A Framework, Applications, and Implications”, Flamholtz presents the following schematic representation of an organizational or management control system: Flamholtz writes the following about “Organizational Culture as a Component of Control”: “Culture is…the starting point for the design of an organizational control system.” REQUIRED: Explain “culture” and how it relates to management control. Is “culture” important in an organization such as the Toronto Police Service? Explain. How should the Toronto Police Service incorporate Flamholtz’ framework of effective organization control when addressing the issues raised by the KPMG Report. QUESTION 2 [15 MARKS] Police departments are under considerable public scrutiny and pressure, most notably in the United States, but also in Canada and elsewhere. Explain why such an important institution such as a police department is under such scrutiny and pressure. QUESTION 3 [20 MARKS] In your supported view, what should be the roles of the Toronto Police Service’s Chief of Police? What should the compensation model be for the Chief of Police? QUESTION 4 [50 MARKS] (a) In July 2009, the Centre for Public Sector Service Delivery published a case study entitled “Measuring Progress at the RCMP”, which “focuse[d] on the introduction and use of new measurement and performance management tools at the Royal Canadian Mounted Police from 2001 to the present.” The study is available at: http://www.iccs-isac.org/en/cmt/docs/Conference%20Board%20of%20Canada%20July%202009%20- %20RCMP.pdf Describe and explain the main conclusions of the study. (15 marks) (b) Explain why a balanced scorecard would be, or would not be, an effective management control system (MCS) for the Toronto Police Service. (5 marks) (c) Explain if, and how, the Toronto Police Service could learn from the Centre for Public Sector Service Delivery’s report on the RCMP. (10 marks) (d) Provide three performance measurements/criteria for each of the elements of the balanced scorecard that could be used for the Toronto Police Force. Ensure you tie them back to key success factors and strategy. (20 marks)

 

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