CIS 500 UCERIFY PREASSESSMENT
CIS 500 UCERTIFY PREASSESSMENT
Pre-Assessment
Correct
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Order Paper NowQ: Which of the following is a process improvement approach that provides organizations with the essential elements for effective process improvement and guides process improvement across a project, a division, or an entire organization?
Capability Maturity Model Integration
: Which of the following describe the basic concept of Integrity in Security Management?
The accessibility to the data
The protection of the data
The capacity to verify the correctness of the data
The correctness of the data
Q: Which of the following ITIL processes is used to provide change proposals in order to eliminate structural errors?
Availability management
Problem Management
Q: The Business has submitted requirements for a new ERP system. Which authority is responsible for documenting the Service Level Requirements (SLRs) with the Business delegate?
Service Owner
Project Management
Service Level Manager
Service Level Management
Q: Where are the details of a workaround documented?
Problem Record
Operational Level Agreement
Service Level Agreement
Known Error
Q: Which of the following processes are involved under the COBIT framework?
Each correct answer represents a complete solution. Choose all that apply.
Correcting all risk issues
Conducting IT risk assessments
Managing the IT workforce
Developing a strategic plan
Each correct answer represents a complete solution. Choose all that apply.
It is a problem solving process.
It is used during the design phase.
It provides continuous improvement.
It is used for quality control
Q: Which of the following roles in Service Design defines a blueprint for the future development of the technological landscape?
The Supplier Manager
The Application Analysts and Architects
The IT Architect
Technical Analysts/Architects
Q: Which of the following are the benefits of the ISO/IEC 20000-1 standard?
Each correct answer represents a complete solution. Choose all that apply.
It can be used for a service provider to improve the design, transition, delivery, and improvement of services by proper implementation and operation of the service management system (SMS).
It is used to document a policy manual and determine and maintain the necessary infrastructure in order to ensure quality and customer property protection requirements.
It can be used for a service provider to monitor, measure, and review the service management processes and services.
It can be used for an organization that takes services of service providers and needs assurance that its service requirements will be fulfilled
Q: The objective of Capacity Management is to ensure that the service provider has, at all times, sufficient capacity so that the current and the future needs of the customer’s business is fulfilled. Which of the following are the sub-processes of the Capacity Management?
Each correct answer represents a complete solution. Choose all that apply.
Resource Capacity Management
Service Capacity Management
Business Capacity Management
Internal Capacity Management
Q: Which of the following sub-processes of Service Portfolio Management is used to define the overall goals that the service provider should pursue in its development?
Strategic Planning
Service Portfolio Update
Service Strategy Definition
Strategic Service Assessment
Q: Which of the following processes is used to involve Identity and Rights as the two major concepts?
Access Management
Event Management
Release Management
IT Facilities Management
Q: Which of the following offer integration opportunities linking with the CMS, system, application management tools, service dashboard, and reporting tools?
IT service management systems
Six Sigma systems
CMMI systems
Business Process Management systems
Q: What is the correct sequence of steps for the CSI approach?
1. Did we get there?
2. How do we keep the momentum going?
3. How do we get there?
4, 5, 3, 6, 1, 2
4, 5, 6, 3, 2, 1
5, 4, 6, 3, 1, 2
5, 4, 3, 6, 1, 2
Explanation: Answer option C is correct.
: Which of these are valid service provider types according to ITIL?
1. Internal
2. Shared services
3. Fully outsourced
1 and 2
2 and 3
1, 2, and 3
1 and 3
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