PRIMARY DISCUSSION

As identified in the Kelly’s Salon Case Study, there are at least three areas where Kelly’s business could use improvement: Customer and Employee Scheduling, Supply Management, and Customer Information and Marketing. Over time, each of these will likely have an IT solution. However, you know that if you could combine these into an enterprise system, you would be able to significantly improve the operations of Kelly’s Salon.

Group A will prerform the analysis and provide the initial response by answering the below questions, Groups B, C, and D will then respond to at least two classmates responses before 11:59 p.m. on Sunday.Everyone has a responsibility to check back and see if any questions have been posed to them, and to respond as you would in a classroom setting.

Questions
1. What opportunities are being missed when each little area (scheduling, supply management, marketing, and others) has its own “stove piped” data? (Provide some examples.)
2. What benefits will the Kelly’s Salon realize if you implement an enterprise-wide system? Identify how Kelly as the manager will benefit from having additional information available.
3. What types of decisions that she makes as the manager would be improved if she had all this information in one place?
4. Would it make the most sense to start with a CRM, an SCM or an ERP system for Kelly’s Salon and why. Keep in mind that additional systems and functionality could come later.

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