BALANCED SCORECARD MODULE

Resources: Management: A Practical Introduction; Bureau of Labor Statistics; annual reports of selected organizations.
You may use the same organization you used in previous weeks. (Starbucks)
Review the four perspectives of the Balanced Scorecard Module
Use the four perspectives of the Balanced Scorecard and your company documents.
Determine the possible metrics for each quadrant for your organization.
Explore the website for an organization comparable to yours.
Determine the possible metrics for each quadrant for the organization.
Explore the website for an organization not comparable to yours.
Determine the possible metrics for each quadrant for the organization.
Compare metrics for both organizations versus the metrics for your organization.
Complete a 700-word summary including the following:
• Identify the metrics for your organization.
• Identify the metrics for the comparable organization.
• Identify the metrics for the non-comparable organization.
• Summarize how the metrics differ.
• Identify potential performance gaps in your organization.