TECHNOLOGY AND SOCIAL NETWORKING

Microsoft® Dynamics CRM, Salesforce, and other cloud-based Customer Resource Management (CRM) solutions are utilized by companies to increase sales, improve customer service, and provide a host of other benefits. Dynamic digital dashboards are graphical user interface (GUI) tools that are present in CRM, Enterprise Resource Management (ERP), and other solutions that can depict a company’s performance metrics in real-time. Executive dashboards enable managers to view disparate data without having to open up and view multiple applications in different windows or on different screens. Dashboards can be implemented out-of-the-box or customized to fit a management’s purposes and desires.
For this practice assignment, you are a recent ERAU graduate and the newly-hired assistant to the VP of Sales of a large-scale wholesale aviation parts business. You have been tasked to create a document with a mockup of a proposed executive dashboard. This display will be utilized to provide data to an IT consulting firm that has been retained to implement a Microsoft® Dynamics CRM solution with customized executive dashboards.

 

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