see question below 36
Prior to beginning work on this discussion, review Deming’s14 points for Management (Links to an external site.), and review Chapter 1, Chapter 2, and Chapter 3 from the textbook, the lecture for Week 1, the Spoon University company background video, and the Spoon University company background information packet.
Think about the “supply chain” for Spoon University. Describe the different types of customers involved in the process. Distinguish among consumers, external customers, and internal customers.
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