Performance Measurement Approach at Paychex, Inc.

In reviewing the case study entitled, “Choosing a Performance Measurement Approach at

PayChex, Inc.”, it was immediately apparent that they would benefit from the use of both, the

behaviors and results analysis approach. PayChex, Inc. has been in the in the payroll, human

resource, and benefits outsourcing industry since it founded in 1971 by B. Thomas Golisano. The

behavior approach focuses on what employees do on the job and does not consider employees’

traits or the outcomes resulting from their behaviors. It is a process-oriented approach that

emphasizes how an employee does the job. According to Bianca, “The behavioral approach to

the performance management system rests on the idea that you can get the right level of

performance from employees based on a demonstration of desirable behaviors. Also, suitable

employee behaviors are the focus that employees use to accomplish their goals.

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