Customer & Supplies Management Discussion




1. Summarize from the text and the Toyota tour:

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a. What is the major difference between operations management and SCM?

b. How is the view of the “supplier” and the “customer” different in the operations and SCM perspective?

c. Going on the tour and reading the text, provide 3 ways Toyota utilizes SCM?

d. Provide 3 ways Toyota utilizes operations management?

e. What are the number and types of Muda? How/where on the plant did you see Toyota address any of the (5) types wastes?


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